Terms of Use

Last updated: July 9, 2026

These Terms of Use (the “Terms”) govern access to and use of the FranklySafe website at https://www.franklysafe.ai and the FranklySafe workplace-safety and compliance-management application and related services (together, the “Service”), provided by Franklysafe.ai LLC (“FranklySafe,” “we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you are authorized to bind that organization.

1. Definitions

Customer — the organization (employer) that subscribes to the Service.
Authorized User — an individual the Customer permits to access the Service (for example an administrator or manager).
Customer Data — all data, records, files, and content that the Customer or its Authorized Users submit to the Service, including employee records, incident and inspection records, certifications, uploaded documents, and photos.
Order Form / Subscription — the ordering document or online sign-up that specifies the plan, term, and fees.

2. Eligibility and accounts

The Service is intended for business use by organizations and their Authorized Users who are at least 18 years old. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. Notify us at support@franklysafe.ai of any unauthorized use.

3. Subscriptions, plans, and fees

Access to paid features is governed by the applicable Order Form or online plan selection. The Service is offered in tiers (for example Lite, Core, and Enterprise) with different features. Plan assignment is administered by FranklySafe; in-app plan indicators are informational. Fees, billing cycles, renewals, and cancellation are as set out in the applicable Order Form or online plan selection. Except as required by law or expressly stated, fees are non-refundable.

4. Customer responsibilities

The Customer is solely responsible for:

The accuracy, quality, and legality of Customer Data, and for having the necessary rights and permissions to submit it.
Providing any legally required notices to, and obtaining any required consents from, its employees and other individuals whose personal data (including workplace injury and health-related information) the Customer enters into the Service.
Maintaining its own compliance with all applicable laws and regulations, including OSHA (29 CFR) and MSHA (30 CFR) obligations. The Service is a compliance-assistance tool. It does not replace the Customer’s independent legal duties, professional judgment, or the advice of qualified counsel or safety professionals.
Configuring roles and access appropriately and securing Authorized User credentials.

5. Acceptable use

You agree not to: (a) use the Service in violation of law or these Terms; (b) upload malicious code or attempt to gain unauthorized access to the Service or other customers’ data; (c) reverse engineer, resell, or provide the Service to third parties except as permitted; (d) use the Service to store or transmit content you have no right to; or (e) interfere with the integrity or performance of the Service. We may suspend access for conduct that violates this section or poses a security risk.

6. AI features and regulatory-summary disclaimer

The Service uses artificial intelligence, including third-party models from Anthropic (Claude), Google (Gemini), and xAI (Grok) (see Section 8), to generate summaries, root-cause analyses, recommendations, and other outputs, and to produce AI-generated summaries of federal safety regulations, including OSHA (29 CFR) and MSHA (30 CFR) standards.

AI outputs are provided for informational purposes only. They are a starting point, may be incomplete or inaccurate, are NOT legal advice, and are NOT legally binding. The authoritative text of any regulation is the official version published at ecfr.gov, osha.gov, and msha.gov. You must independently verify AI outputs against the official standards and consult qualified legal, safety, and other professionals before acting. FranklySafe does not warrant the accuracy or completeness of AI outputs and is not responsible for decisions made in reliance on them. This clause is the reference for the “*” disclaimer footnote shown next to AI regulatory summaries in the Service.

7. Intellectual property

As between the parties, the Customer owns all Customer Data and grants FranklySafe a non-exclusive, worldwide license to host, process, transmit, and display Customer Data solely to provide and improve the Service and as otherwise permitted in these Terms and the Privacy Policy. FranklySafe (and its licensors) owns the Service, including all software, interfaces, and the FranklySafe regulatory knowledge base and other content we provide, and all related intellectual property rights. No rights are granted except as expressly stated. If you provide feedback, you grant us a perpetual, royalty-free license to use it.

8. Third-party services and sub-processors

The Service relies on third-party providers to operate, including Vercel (application and website hosting), Supabase (database, authentication, and file storage), Anthropic (Claude), Google (Gemini), and xAI (Grok) (AI processing), and Resend (delivery of sales and system notification emails only, which does not process sensitive safety or health data). Your use of the Service may be subject to those providers’ terms, and their handling of data is described in our Privacy Policy.

9. Disclaimers

THE SERVICE AND ALL OUTPUTS (INCLUDING AI OUTPUTS) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FRANKLYSAFE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL ENSURE REGULATORY COMPLIANCE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRANKLYSAFE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. FRANKLYSAFE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO FRANKLYSAFE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply.

11. Indemnification

The Customer will defend, indemnify, and hold harmless FranklySafe from third-party claims arising out of Customer Data, the Customer’s use of the Service in violation of these Terms or law, or its failure to obtain required employee notices or consents, except to the extent caused by FranklySafe’s own violation of law.

12. Term and termination

These Terms apply while you use the Service or have a Subscription. Either party may terminate as set out in the Order Form or for material breach. On termination, access ceases; the Customer may request export or deletion of Customer Data within thirty (30) days, after which we may delete it, subject to legal retention requirements. Sections that by their nature should survive (including 6, 7, 9, 10, 11, and 13) survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Missouri.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms with a new “Last updated” date and/or by notice to Customers. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms: support@franklysafe.ai. Franklysafe.ai LLC.